Privacy Policy for HeartTalks CIC
Last Updated: Jan 2025
HeartTalks CIC ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our services, or interact with us in any other way. Please read this policy carefully to understand our views and practices regarding your personal data.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
- Health and Wellbeing Information: Information related to your fertility, pregnancy, grief, or loss experiences when voluntarily provided.
- Technical Information: IP address, browser type, operating system, device type, browsing patterns, and other technical data collected automatically through cookies or similar technologies.
- Engagement Information: Information about how you interact with our website, services, and communications, including feedback, survey responses, and event participation.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services, including peer support groups, workshops, care packages, and resources.
- To communicate with you, respond to your inquiries, and send you updates, newsletters, or promotional materials related to our services (you can opt out at any time).
- To improve and personalise your experience with our website and services, including conducting research and analysis to enhance our offerings.
- To comply with legal and regulatory requirements.
- To protect the safety, rights, and property of HeartTalks CIC and its community members.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following limited circumstances:
- Service Providers: We may share information with third-party service providers who assist in operating our website, conducting activities, or providing services to you, such as email communication or event management. These third parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes or when we believe disclosure is necessary to protect our rights, safety, or the safety of others.
- With Your Consent: We may share your information with your explicit consent, such as if you request to be added to a peer support group or other community initiative.
4. How We Protect Your Information
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your user experience. Cookies are small data files stored on your device when you visit our website. They allow us to recognize your preferences, improve site functionality, and monitor site traffic.
You can control cookies through your browser settings. If you choose to disable cookies, some parts of our website may not function properly.
6. Your Rights
Under the UK Data Protection Act and the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to correct any inaccuracies in your personal data.
- Right to Erasure: You have the right to request the deletion of your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format, and transfer it to another data controller.
- Right to Object: You have the right to object to the processing of your personal data in certain cases.
If you wish to exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links
Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies before sharing any personal information.
8. Children’s Privacy
Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we update this policy, we will post the revised version on this page with the updated date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
HeartTalks CIC
24b church square, midsomer norton, BA22HX
Support@hearttalks.org.uk
Thank you for trusting HeartTalks with your personal information. Your privacy is important to us, and we are dedicated to ensuring the security and confidentiality of your data.